Privacy Policy

Totten Prep LLC ("we," "us," or "our") operates tottenprep.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, subscribe to our newsletter, purchase our products, or use our services.

By using the Site, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information You Provide Directly

• Account information: your email address and password when you create an account (passwords are hashed by our authentication provider; we never see or store them in plain text)
• Name and email address when you join the waitlist, subscribe to updates, or purchase a product
• Payment information (processed by our third-party payment processor, Stripe — we do not store your credit card details)
• Mock exam and practice-question responses (used to score your exam and save your progress)
• Communications you send to us via email at hello@tottenprep.com

Information Collected Automatically

• Device and browser type, operating system, and IP address
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6 below)

2. How We Use Your Information

• To deliver products and services you purchase
• To send your mock exam score report
• To send our newsletter and study tips (only if you opted in)
• To respond to your questions and support requests
• To improve our Site, products, and content
• To detect and prevent fraud or abuse
• To comply with legal obligations

We will never sell, rent, or lease your personal information to third parties.

3. Third-Party Services

• Supabase (via Lovable Cloud) — account authentication and secure data storage
• Google — optional "Sign in with Google" (OAuth)
• Stripe — payment processing

4. Data Retention

• Email subscriber data: retained until you unsubscribe
• Purchase records: retained for 7 years for tax and legal compliance
• Mock exam responses: retained for 24 months, then deleted
• Support communications: retained for 3 years

You may request deletion of your personal data at any time by emailing hello@tottenprep.com.

5. Your Rights

All Users

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Unsubscribe from marketing emails at any time (every email includes an unsubscribe link)

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to opt out of the sale of personal information. We do not sell personal information.

European Economic Area Residents (GDPR)

If you are located in the EEA, you have rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict processing, data portability, and object to processing. Our legal basis for processing is consent (for newsletter subscriptions) and contractual necessity (for product purchases). To exercise any of these rights, contact us at hello@tottenprep.com.

6. Cookies

We use cookies and similar technologies to remember your preferences, analyze Site traffic and usage patterns, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

7. Data Security

We use commercially reasonable measures to protect your personal information, including SSL/TLS encryption for data in transit and secure third-party processors for payment data. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Site and updating the "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

Totten Prep LLC · Email: hello@tottenprep.com · Website: tottenprep.com